Shipping policy

Shipping Policy

Last Updated: June 29, 2026

At Nexjer, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below before placing your order.

Order Processing

  • All orders are processed within 1–3 business days after payment has been successfully confirmed.

  • Orders are processed Monday through Friday (excluding weekends and public holidays).

  • During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

Estimated delivery times begin after your order has been shipped, not from the date the order is placed.

Region Estimated Delivery Time
United Kingdom 7–14 Business Days
Europe 7–14 Business Days
United States 10–18 Business Days
Canada 10–18 Business Days
Australia & New Zealand 10–18 Business Days
Asia & Middle East 7–15 Business Days
Rest of the World 10–20 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Partners

We work with trusted international logistics providers and local courier services to ensure reliable delivery.

The final carrier may vary depending on your destination.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take 24–72 hours to become active after shipment.

Shipping Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

  • Customs inspections

  • Severe weather conditions

  • Airline or transportation disruptions

  • High shipping volumes

  • Local courier delays

  • Public holidays

These situations are outside our control, and we appreciate your patience.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local charges imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery delays or additional shipping fees may occur.

Orders returned due to an incorrect address may require additional shipping charges for reshipment.

Lost, Damaged or Missing Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of:

  • The damaged item

  • The shipping packaging

  • The shipping label

If your package appears lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.

Multiple Shipments

To ensure faster delivery, items from the same order may occasionally be shipped separately from different warehouses.

If this happens, you will receive tracking information for each shipment.

Delivery Responsibility

Once the package has been marked as delivered by the shipping carrier, responsibility transfers to the customer.

If you believe a delivery has been made incorrectly, please contact us and we will assist you in working with the carrier.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Nexjer

Email: contact@nexjer.com

Website: nexjer.com